Returns and Refunds policy

To exercise your right to cancel, you must inform us of your decision to cancel the order by a clear statement (e.g., a letter sent by post or email). You can contact us at:

Wudu World Customer Service
116 oxford street,Hull, Hu20qp
sales@wdworldlimited.co.uk

+447775143829

Alternatively, you may use the model cancellation form provided below, but it is not obligatory.

2. Returning Goods

If you cancel your order, you must send back the goods or hand them over to us at the address provided above without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. You will bear the direct cost of returning the goods.

3. Condition of Returns

Please ensure that the goods are returned in their original condition, unused, and in their original packaging. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

4. Refunds

We will process your refund within 14 days of receiving the returned goods. If you cancel your order before the goods have been dispatched, we will process your refund within 14 days of receiving your cancellation notice. The refund will include the original delivery cost (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

RETURNS: 

1. Introduction

At Wudu World, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your product, you have the right to return it in accordance with the terms outlined below.

2. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. This cancellation period will expire 14 days from the day on which you receive your goods.

3. How to Cancel

To exercise your right to cancel, you must inform us of your decision to cancel the order by a clear statement (e.g., a letter sent by post or email). You can contact us at:

Wd World Customer Service
116 oxford street,Hull, Hu20qp
sales@wdworldlimited.co.uk

+447775143829

Alternatively, you may use the model cancellation form provided below, but it is not obligatory.

4. Returning Goods

If you cancel your order, you must send back the goods or hand them over to us at the address provided above without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. You will bear the direct cost of returning the goods.

5. Condition of Returns

Please ensure that the goods are returned in their original condition, unused, and in their original packaging. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

6. Refunds

We will process your refund within 14 days of receiving the returned goods. If you cancel your order before the goods have been dispatched, we will process your refund within 14 days of receiving your cancellation notice. The refund will include the original delivery cost (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

7. Faulty or Damaged Goods

If you receive goods that are faulty or damaged, please contact our customer service team immediately. We will provide a replacement or a full refund, including any delivery charges incurred, once the goods have been returned to us and the fault or damage has been verified.

8. Restocking Fee

We charge a restocking fee equivalent to 5% of the value of the goods. this amount will be deducted from your refund. 

9. Contact Us

If you have any questions about our returns policy, please contact us at:

Wu World Customer Service
116 Oxford Street

sales@wdworldlimited.co.uk

+447775143829

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To:
Wd World Customer Service
116 Oxford street, Hull, hu20qp

sales@wdworldlimited.co.uk

I/We () hereby give notice that I/We () cancel my/our () contract of sale of the following goods ()/for the supply of the following service (*),

Ordered on ()/received on (),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date

(*) Delete as appropriate.

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This policy complies with UK consumer protection laws and ensures that customers are aware of their rights and obligations when returning products.